FAQs

Where are your toys made?

All of our toys are handmade with a small team in GA, USA!

 

Where is the wood you use harvested?

All of our wood is harvested in the USA.

 

What type of coloring is used on your toys?

Many of our products do not contain paints, but on our products that do we use a non-toxic, water-based watercolor stain.  This is slightly different from paint in that it soaks into the wood instead of it being applied on top.  We do not use any wood stains on our products.  Our coloring has been tested according to CPSC standards and is safe.

 

How long will it be before my product is shipped?

Right now our wait time is 4 weeks, but we are working to lessen our wait time.  Production times depend on many factors, including how many orders are currently being placed in a given time frame.  Refer to the estimated time frame listed on each product listing. Please reach out if you are unsure how long it will take.  

 

Do you accept returns?

We accept returns within 30 days of arrival.  Simply return your product to the return address on your label.  We do not cover return shipping costs.

 

What does 'lifetime guarantee' mean?

Our lifetime guarantee means that if at any time a toy you bought from us breaks from everyday use, we will replace it free of charge.  We do not cover damage due to weather, puppies, or excessive force.  Simply reach out to us with photos of your issue and your order number.  

 

How can I contact you?

Email is the best way to reach us.  Our email address is info@heirloomkids.us

 

Do you accept wholesale orders?

We do!  Email us at info@heirloomkids.us for more information.